The learning videos are not playing smoothly. What can I do to resolve this?

If you have trouble playing the learning videos, this may be a case of excess cache data on the app.

1. Go to All Setting

2. Select Apps

3. Select BYJU’S Premium

4. Select Storage and Cache

5. Click on Clear Cache

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My child would prefer to learn in a regional langu...

BYJU’S learning content is available in several regional Indian languages too! Here is how you can change the language...

My child cannot understand BYJU’S The Learning A...

If your child finds it challenging to keep up with the pace of the videos on the BYJU’S The Learning app. Here is how ...

Is BYJU’S syllabus same as my child's school cur...

Yes! The learning content created by BYJU’S is designed based on the curriculum shared by the boards. Our approach tow...

How do I enable subtitles on BYJU'S learning video...

To enable the subtitles, click anywhere on the video and then click on the CC icon on the top right side. Select the sub...

Why does the error message ‘Initializing’ appe...

The intializing error message may show up if the incorrect SD card is used on the device or if there is an error in retr...

What can I do if apps are taking too long to open?

You can solve this issue by clearing the app data. Step 1: 1. Go to All Setting 2. Select Apps 3. Click on See Al...

My child would prefer to learn in a regional language. What should I do?

BYJU’S learning content is available in several regional Indian languages too! Here is how you can change the language...

My child cannot understand BYJU’S The Learning App videos as they are too fast.

If your child finds it challenging to keep up with the pace of the videos on the BYJU’S The Learning app. Here is how ...

Is BYJU’S syllabus same as my child's school curriculum?

Yes! The learning content created by BYJU’S is designed based on the curriculum shared by the boards. Our approach tow...

How do I enable subtitles on BYJU'S learning videos?

To enable the subtitles, click anywhere on the video and then click on the CC icon on the top right side. Select the sub...

Why does the error message ‘Initializing’ appear when I click the Disney BYJU’S Early Learn App?

The intializing error message may show up if the incorrect SD card is used on the device or if there is an error in retr...

What can I do if apps are taking too long to open?

You can solve this issue by clearing the app data. Step 1: 1. Go to All Setting 2. Select Apps 3. Click on See Al...

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