Do I need Wi-Fi to access the Parent Zone?

You need Wi-Fi to access the manage section of the Parent Zone, other sections are accessible offline as well.

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My device indicates that it is connected to the in...

Reset your network: 1. Go to All Settings 2. Select System 3. Select Factory Reset 4. Sel...

My Wi-Fi network shows as “saved” but the inte...

If your device shows that your Wi-Fi connection is “saved” but you’re still unable to connect to the internet, try...

I am unable to connect my device to the internet. ...

First, ensure your Wi-Fi is turned on. Then, try reconnecting the device to the Wi-Fi network. 1. Go to All Sett...

My device indicates that it is connected to the internet but it’s not connected. What should I do?

Reset your network: 1. Go to All Settings 2. Select System 3. Select Factory Reset 4. Sel...

My Wi-Fi network shows as “saved” but the internet is not. What should I do?

If your device shows that your Wi-Fi connection is “saved” but you’re still unable to connect to the internet, try...

I am unable to connect my device to the internet. What can I do?

First, ensure your Wi-Fi is turned on. Then, try reconnecting the device to the Wi-Fi network. 1. Go to All Sett...

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