My Wi-Fi network shows as “saved” but the internet is not. What should I do?

If your device shows that your Wi-Fi connection is “saved” but you’re still unable to connect to the internet, try the following steps:
First, ensure your Wi-Fi is turned on.
Then try reconnecting the device to the Wi-Fi network
1. Go to All Settings

2. Select Internet

3. Select Wi-Fi

4. See the Available Networks

5. Select the Wi-Fi network you want to connect to and enter the password


If the problem persists, reset your network

1. Go to All Settings

2. Select System

3. Select Factory Reset

4. Select Reset Wi-Fi and Bluetooth

5. Click on Reset Setting

6. Confirm Reset Settings

Once reset, try connecting to your Wi-Fi again.

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